Email support@missan365.com from the email address on your account, and include:
We respond within one UAE business day.
How do I sign in?
Use the email address and password Belresheed provided to you. If you've lost it, contact your building supervisor.
How do I raise a maintenance ticket?
Tenants: open the app, tap "+ New request", pick your unit, choose a category, attach a photo, pick a preferred visit time, and submit. Extra details are optional.
How quickly will my request be handled?
Response targets are set by Belresheed and count working hours only (Sunday to Thursday, 08:00 to 18:00 UAE time, excluding public holidays). Each ticket shows its own target in the app.
Who can see my photos?
Photos are visible only to signed-in users who are allowed to see the ticket: you and any other accounts on your tenancy, and Belresheed staff — supervisors, managers and admins, the assigned technician, the store keeper handling materials for it, the building's security staff for common-area tickets, and, while a new ticket is still unassigned, Belresheed's technicians. Photo links are signed, expire 30 minutes after each load, and re-check that permission on every fetch.
Can I delete my data?
Yes. In the app (Android build 21 or later; iPhone version 1.0.1 or later), go to Profile → "Request account deletion". If you don't see the button, update the app. If you can't access the app, email support@missan365.com from the address on your account instead. See Delete your account and the Privacy Policy for details.
API health: /api/health (returns a small JSON document with "status": "ok" when the backend is reachable).